Hosting and Security

HighQ is trusted by many of the world’s leading law firms, financial institutions, life sciences organisations, corporations and government entities to securely exchange highly sensitive information both inside and outside the organisation.

  • Data centres

    Our servers are located at leading data centres in the UK (Sungard) and US (Rackspace) with the highest levels of resilience, connectivity and security.

  • Physical security

    Each data centre is equipped with the latest physical security technology, including 24/7/365 video surveillance, proximity card readers and biometric scanners.

  • Certifications

    Our data centres are SAS 70 Type II or ISO 27001 accredited to make sure all of the controls, policies and processes are in place to protect your data.

  • Independently audited

    We regularly conduct independent penetration tests on all of our applications and frequently pass security audits undertaken by our clients.

  • Application security

    Our applications include many options for controlling access to content and all communications to and from the server use 256 bit encryption.

  • Network security

    Firewall rules, virus scanning and intrusion detection systems are continually protecting the network and preventing unauthorised access.

  • Resilience and redundancy

    We have high-availability server configurations, redundant network connections, power supplies and network infrastructure to ensure minimum disruption and a 99.9% uptime SLA.

  • Disaster recovery

    Data is replicated in near real-time to physically separate secondary data centres for disaster recovery and full geographic redundancy.

  • Backups

    All of our hosted data is backed up securely to multiple locations to ensure the integrity of our customers data on a regular, scheduled basis.

  • Technical support

    We provide 24/7 technical support for our hosted solutions, meaning we are always on hand to solve technical problems should they arise.

  • Maintenance and upgrades

    We maintain and upgrade our applications as part of the fully-managed service and regularly release new roadmap features based on customer feedback.